Refund policy
Thank you for shopping at WakaiGo. Customer satisfaction is our priority. Please read our return and refund policy carefully.
Return Conditions
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Return requests must be submitted within 7 calendar days after the order is received.
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Items must be unused, unwashed, and in original condition with all tags and original packaging intact.
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Proof of purchase (invoice or order number) is required.
Non-Returnable Items
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Discounted or sale items.
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Items damaged due to customer misuse.
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Items that have been worn, washed, or altered.
Return Process
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Contact our customer service via email at wakaigo@e-metrox.com with your order number and reason for return.
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Our team will review your request and provide return instructions.
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Ship the item back to the address provided by our team.
Refunds
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Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
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Approved refunds will be processed to the original payment method within 7–14 business days.
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Shipping fees are non-refundable unless the return is due to our error.
